Shipping & Returns

 

ELIGIBLE ITEMS FOR RETURN

Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible items that are not defective will incur at least a 25% restocking fee or exchanged for an item of equal or lesser value. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all "free shipped" non-defective items. Orders that are cancelled once the order has shipped and while the order is still in transit to customer are subject to a restocking fee, and customer is responsible for all shipping fees.
 
Holiday decor, perishables, and one time use items are not returnable.

Final sale, such as on sale items, made to order items and trunk show items are not eligible for return or exchange.

FINAL SALE

Final sale items are not eligible for return or exchange. This includes trunk show items, discounted items and custom ordered items. Standard shipping rates apply to all Final Sale items.

We want you to be happy with your purchase from us, but if you are not satisfied please let us know.  With your receipt we will provide you a full refund(less shipping) within 12 days, otherwise you will receive a store credit.  We apologize, but we cannot provide a refund or exchange for any custom ordered items.

We do our best to process your order and have it on its way within 3 business days, however, our Simpli line requires 2 to 3 weeks until product ships if we do not have the item in stock. 

If a shipment is refused by the customer, the customer will be charged for any and all shipping and freight charges, including those incurred to ship the item to the customer as well as the return shipping or freight.

Shipping is based on the zip code provided with all orders All orders shipping outside the continental United States will have an additional shipping fee. We strive to give you the best possible rates on all shipments going to Alaska, Hawaii, and other international destinations. For further information on these rates please email info@renaissance-market.com.

DAMAGED ITEMS

When you receive your order, make sure to inspect the outer package for any damages as soon as it arrives. If there are any damages upon opening your shipment, please take notes and pictures so that you can provide us with all pertinent details.outside of the package was noticeably damaged,

did you tell the delivery person when it arrived? Does the damage look related to shipping, or does it appear product related? Does the entire item need to be replaced or just a part? Please let us know any details that will help us to best serve you.

Once your report has been submitted, a customer service representative will begin processing your damage report and will contact you with further details.

Renaissance Market reserves the right to repair or replace damaged items at its sole discretion. Determination of what warrants a repair or a replacement is on a case by case basis. Renaissance Market' trained staff has the knowledge to decide how a damaged product will be repaired based on extent of damage, item availability and so forth. Renaissance Market has the right to request pictures of the item, packaging and any other relevant images. Failure to provide adequate images or timely notification of damage may void any repair or replacement measures.